Straightforward, from the start
Shipping & returns.
US delivery. Clear shipping prices. A three-day money-back guarantee.
US shipping rates
We ship to the 50 United States and Washington, DC. Free standard shipping applies when the supplement subtotal is $80 or more after discounts, before shipping and tax. Express delivery remains a paid option.
| Destination | Standard under $80 | Standard $80+ | Express |
|---|---|---|---|
| Contiguous US + DC | $7.95 | Free | $14.95 |
| Alaska & Hawaii | $14.95 | Free | $29.95 |
Standard delivery is estimated at 5–7 business days after dispatch; express at 2–3 business days after dispatch. Delivery times are estimates and may be longer for remote addresses or carrier disruptions. Tracking is provided once your order ships. We currently do not ship internationally, to US territories, or to military APO/FPO/DPO addresses.
Monthly supplement delivery
Monthly subscriptions save 10% on supplements. Shipping is calculated separately for each monthly order, using the discounted supplement subtotal. One-time and monthly items share one checkout and first shipment. The combined discounted supplement subtotal determines first-order shipping. Future deliveries include only your monthly items; their discounted subtotal determines the recurring delivery rate, shown before payment. Express delivery remains paid on every shipment.
Need to change your shipping address or delivery preference? Contact shop@roid.app before the next billing date so we can update your delivery and any applicable shipping rate. Read subscription terms and manage your subscription.
Three-day money-back guarantee
If you are not happy with your supplement order, email shop@roid.app within three calendar days of confirmed delivery. Include your order reference, purchase email, and the items you want refunded. Opened supplements qualify.
We will refund the purchase price of the requested items, including applicable tax. Standard outbound shipping is refundable when the entire order is refunded; express upgrade charges are not refundable. Your refund goes to the original payment method. Your bank determines when the credit appears.
Contact us before sending anything back. We will let you know whether a return is needed and provide instructions and a prepaid return label if it is. Do not send products to an address without our instructions.
Damaged, incorrect, or missing items
Email shop@roid.app with your order reference and, where helpful, a photo of the issue. We will help arrange a replacement or refund. The three-day satisfaction window does not limit our responsibility to resolve a damaged or incorrect shipment.
Canceling an order
Contact us as soon as possible to request cancellation before dispatch. Canceling a monthly subscription stops future charges and shipments; it does not automatically cancel an order already paid for. For a paid order, contact support or use the money-back guarantee after delivery.
Effective October 2, 2026.